Your Privacy at Clariona

Data that users provide directly includes personal identification details as well as preferences relevant to device customization.

• Full name and contact information provided during device registration or customer support communication.
• Account credentials established on the clariona.pro platform for access and personalization of AI home device features.
• User settings and preferences manually input into AI device interfaces to tailor functionalities.
• Feedback and inquiries submitted via contact forms or customer service channels.
• Device usage details that users explicitly share for troubleshooting or enhancement purposes.
• Consent and subscription choices for marketing communications and updates from Clariona.

Certain information is collected automatically by Clariona servers and AI devices to optimize performance and security.

• Device identifiers and IP addresses to support authentication and secure device operation.
• Interaction logs documenting how users engage with AI-powered home device features.
• Technical data including software versions, error reports, and usage statistics.
• Location information derived from device context to enable relevant functionality.
• Cookies and tracking data collected through the Clariona website to improve the browsing experience.
• Aggregate anonymized data compiled for analytic and research purposes.

Personal data processed by Clariona serves multiple purposes vital to delivering our AI-driven home solutions.

• Provision and maintenance of AI-powered home device services including software updates and performance monitoring.
• Customization of device operations based on user preferences and device environment.
• Customer support, including diagnosis and resolution of device or service issues.
• Communication related to service notifications, policy changes, and user inquiries.
• Compliance with legal obligations and responding to regulatory requirements in Switzerland.
• Security monitoring to protect Clariona services against unauthorized access and cyber threats.
• Analysis and improvement of AI algorithms through aggregated and anonymized data.
• Delivery of marketing materials based on users’ expressed consent and preferences.

Cookies improve user experience on clariona.pro by enabling functionalities and site performance tracking.

We use essential cookies necessary for site operation, analytics cookies to understand site usage patterns, and preference cookies to remember user settings.

Cookies are categorized as Strictly Necessary, Performance, Functional, and Targeting depending on their purpose.

Users can control cookie preferences through browser settings or through the cookie consent banner presented upon visiting clariona.pro.

For detailed information, please refer to our Cookie Policy available on the website.

Clariona shares personal data only with entities essential to maintaining and enhancing our AI-powered home device services.

• Third-party service providers under data processing agreements ensuring confidentiality and security.
• Regulatory or governmental authorities as required by law or legal process.
• Business partners collaborating on technology integration and user support.
• Research entities conducting aggregate data studies to improve AI functionalities without identifying individuals.
• Authorized marketing agencies for delivering consensual communication campaigns.
• Other entities only when explicit user consent has been obtained or as part of business transfers compliant with privacy laws.

Clariona retains personal data only as long as necessary for the purposes outlined and to comply with legal obligations.

Account-related data is kept while the account remains active and for a reasonable period afterward for administrative purposes.

Customer service communications are stored as needed for support quality and legal record-keeping.

Technical logs and usage data are retained for periods aligned with security and operational requirements.

Users may request deletion of personal data in accordance with their rights, subject to retention requirements imposed by law.

Clariona implements technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

• Encryption of data in transit and at rest to safeguard confidentiality.
• Access controls and authentication mechanisms restricting data access to authorized personnel only.
• Regular security assessments and updates to AI device firmware and Clariona systems ensuring ongoing protection.

Clariona commits to data protection standards in compliance with the General Data Protection Regulation (GDPR), applicable in Switzerland as appropriate.

GDPR provisions apply when personal data of individuals in the EU or EEA are processed by Clariona in relation to AI home devices and services.

• Implementation of lawful, transparent data processing procedures.
• Ensuring data protection by design and by default in device and service development.
• Providing users with clear information and control over their personal data.
• Supporting cooperation with data protection authorities and responding promptly to data subject requests.

Clariona is committed to full compliance with the GDPR regulations applicable in Switzerland and the European Union. Users have the right to file a complaint about data processing practices if they believe their rights have been infringed, through relevant data protection authorities.

Clariona may send users information regarding new features, offers, or updates related to AI-powered home devices. Recipients can opt out of such marketing communications at any time through provided unsubscribe options.

To stop receiving marketing emails or promotional material, please use the unsubscribe link included in every marketing communication or contact our support team directly.

Clariona products and services are not directed at children under 16 years of age. We do not knowingly collect personal data from users under this age without verifiable parental consent.

Our website and AI-powered devices may include links to third-party services or resources. Clariona is not responsible for the privacy practices or content of these external sites.

Clariona may update its privacy policy periodically to reflect changes in legal requirements or service improvements. Users are encouraged to review the policy regularly to stay informed about how their data is protected.