General Terms and Conditions

User Eligibility

Users must be legally capable individuals residing in Switzerland, meeting the age requirements and agreeing to lawful use of Clariona’s AI-powered home device services.

Users must be 16 years or older to access and use any AI-powered home devices offered by Clariona without requiring parental or guardian consent.

Use of all services must comply with Swiss legal regulations and must not involve any abusive or unauthorized practices.

Clariona’s services are intended for use within Switzerland. Accessing or using these services outside of this jurisdiction is subject to governmental laws and restrictions.

Account Management

To utilize the full range of services, users may be required to create an account that serves as their profile within Clariona’s AI home ecosystem.

Users agree to provide accurate and complete information during account registration and maintain its currency to ensure service quality and security.

Account credentials must be kept confidential. Users are responsible for all activities under their account and must notify Clariona of any unauthorized access.

Accounts are personal and non-transferable. Sharing access is prohibited unless explicitly authorized by Clariona.

In case of suspected account compromise, users should immediately notify Clariona to prevent misuse and protect their data.

Clariona reserves the right to suspend or terminate accounts suspected of violating terms, engaging in fraud, or posing security risks.

Service Description

Clariona provides AI-powered home devices designed to enhance comfort, security, and energy efficiency through intelligent automation tailored to Swiss households.

Services may be updated, modified, or discontinued with notice to users; Clariona endeavors to maintain service continuity and quality.

While Clariona strives for uninterrupted availability, service access may be affected by maintenance, upgrades, or unforeseen technical issues.

User Conduct Rules

To ensure a safe and effective environment, users are required to adhere to the following conduct rules when interacting with Clariona’s services.

• Users must not use the devices for illegal or unethical activities.
• Users shall respect the privacy and rights of other persons when using connected devices.
• Users are prohibited from attempting to bypass or hack any device security features.
• Misuse of the AI functionalities that could harm other users or devices is forbidden.
• Users should promptly report any bugs, vulnerabilities, or misuse observed.
• Users must comply with all applicable Swiss data protection laws when using the devices.
• Clariona reserves the right to restrict or terminate access for users violating these rules.

User-Generated Content

Users may submit data or feedback related to device usage which is governed by the following terms regarding ownership and responsibility.

Users retain ownership of their content but grant Clariona a license to use, modify, and display such content to improve services.

The license granted to Clariona is worldwide, royalty-free, and sublicensable for purposes including analytics and promotion.

Users are solely responsible for content they submit, ensuring it does not infringe any rights or applicable laws.

Clariona may remove or disable access to content that violates terms or is deemed inappropriate.

Intellectual Property Rights

All intellectual property rights related to Clariona’s AI-powered devices, software, and website content remain property of Clariona and its licensors.

• Users must not copy, distribute, or create derivative works from Clariona’s intellectual property without explicit permission.
• Reverse engineering or decompiling the software is prohibited.
• Unauthorized commercial use of any Clariona IP is strictly forbidden.

Paid Services

Clariona offers optional subscription-based services enhancing functionality of AI-powered home devices subject to these terms.

Pricing details for paid services are transparently provided on the Clariona website and are subject to change with prior notice.

Payments are processed securely using accepted methods. Users agree to timely payments for uninterrupted service access.

Subscriptions renew automatically unless canceled by the user before the renewal date.

Refunds are handled case-by-case and are not guaranteed for any subscription or service charges already processed.

Users can cancel subscriptions at any time through their account settings; cancellation will take effect at the end of the billing cycle.

Applicable taxes will be added to prices as required by Swiss tax laws and are the responsibility of users.

Clariona may adjust prices with advance notification to subscribers to reflect market or service evolutions.

Failure to make timely payments may result in service suspension until dues are settled.

Disclaimer of Warranties

Clariona provides its AI-powered home device services on an 'as-is' basis without warranties of any kind, express or implied, including fitness for a particular purpose.

Limitation of Liability

Clariona is not liable for indirect, incidental, or consequential damages arising from device use or service interruptions within legally permitted limits.

Third-Party Services

Certain functionalities may involve third-party providers; Clariona is not responsible for their actions or content under these terms.

Termination of Service

Clariona may terminate or suspend user access for violations of these terms or suspected harmful activity at its discretion.

Termination results in loss of access to devices and services and does not absolve users of outstanding payment obligations.

Privacy

Clariona respects user privacy and processes personal data following its Privacy Policy compliant with Swiss and EU laws.

Communication Preferences

Users consent to receiving administrative and promotional communications from Clariona unless they opt-out as outlined in the privacy policy.

Changes to Terms

Clariona may revise these terms occasionally, providing notice on its website; continued use constitutes acceptance of updates.

Governing Law

These terms are governed by and construed in accordance with the laws of Switzerland, with exclusive jurisdiction of Swiss courts.

Dispute Resolution

Disputes arising from use of services will first seek amicable resolution before resorting to Swiss legal procedures.